Terms and Conditions
By purchasing products from Malone Knife & Tool, you accept all responsibilities of owning such items. You cannot hold Malone Knife & Tool responsible for any illegal actions or accidents that may occur after the product(s) have been purchased.
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HANDMADE POLICY
- Most of our knives are cut by waterjet. We then grind, heat treat and finish each knife by hand. No two knives are exactly the same. We strive to put out the best product we can and will never intentionally allow a defective product to leave our shop. That being said, there may be minor imperfections on your handmade knife. Blemishes, uneven grind lines, wavy lines, tool markings, and etc are only surface blemishes and will not affect the performance of your knife. If an imperfection is present, it is not to be considered as a "manufacturer's defect".
- KNIFE DIMENSIONS ARE APPROXIMATE AND MAY VARY SLIGHTLY.
- Handle materials, hardware and liner colors are subject to change.
ORDER LEAD TIMES
In Stock Items: Please allow 2 business days for orders to be packaged and shipped. Business days are Monday - Friday excluding major US holidays.
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Made To Order Items: Please allow a minimum of 90 days for your order to be made and shipped. It doesn't take 90 days to make a knife, but it can take 90 days to make all the knives ahead of your order. Please be patient. Once your order is complete/processed, a tracking number will be emailed to the email address you supplied when you placed your order. Please verify that the email you provide is correct upon checkout.
SHIPPING
We are not responsible for any items lost or stolen during transit. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the delivery location, we are not responsible for refunding or replacing your item. Please contact your local post office or UPS office for assistance. If you would like to add shipping insurance to a package, please contact us before your package ships. Customer is responsible for any additional insurance costs charged by the carrier. Packages will be shipped to the shipping address supplied during checkout. Please be sure this is the address you want your item shipped to.
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Please be aware of knife laws in your area. We are not responsible for confiscated items or any import taxes/fees charged to international orders by the receiving country. Please check with your country’s customs office before ordering if you have any concerns.
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RETURNED PACKAGES
If a package is returned to us due to customer error, such as a mistake in the shipping address provided with the order, the recipient moving, or any other reason beyond our control, the customer will be responsible for covering the cost of reshipping the item. Original shipping costs are non-refundable. If there are any additional costs incurred due to the package being returned, any refund will also be subject to additional fees to cover these charges.
We are not responsible for any items lost or stolen during transit.
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RETURNS POLICY
We will accept returns for a period of 7 days after the package has been delivered. Shipping costs are the sole responsibility of the customer. Customer may ship returns on the carrier of their choice or we can supply a return label, however any refund will be subject to additional fees to cover these charges. Please contact us before returning any item. We STRONGLY recommend using a trackable method of shipping when sending any items to us.
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WARRANTY
If your knife has a defect we will repair or replace it free of charge. Only knives purchased directly from the Malone Knives website (www.maloneknives.com) are eligible. You must supply your original MK order number and receipt.
We strive to put out the best product we can and will never intentionally allow a defective product to leave our shop. That being said, there may be minor imperfections on your handmade knife. Blemishes, uneven grind lines, tool markings, and etc are only surface blemishes and will not affect the performance of your knife. If an imperfection is present, it will not be considered as a "manufacturer's defect".
.WE WILL NOT ACCEPT WARRANTY WORK ON ABUSED KNIVES
Examples of abuse include:
- Extreme use/testing such as throwing or standing on your knife.
- Using the knife as a prybar, hammer, screwdriver, pick, shovel or any other unintended use it is not designed for. Knives are tools and should be respected as such. There is a right tool for the job and a knife is not always the right tool.
Please contact us before returning any item for warranty work. We STRONGLY recommend using a trackable method of shipping when sending any items to us.